PHASE I Sales Training Facts
Broken up into sessions over two days in order to cover ALL material
- Managers Managers are encouraged to attend!
- Class is a “process-oriented” class, a Back-to-Basics class that offers something for everyone no matter the experience level
- Follow-up advanced classes are Phase II & III
- Negotiating/closing
- Selling Value over Price
- Sales Psychology and how to sell to the four personality types
- Sales Success (how to stay perpetually motivated!)
- The road to making $100k+/year selling cars AND MORE!
PHASE II & III Sales Training
- How to market themselves for maximum visibility and coverage
- CRM Management skills
- WHY Video is better than the phone
- Advanced negotiating/closing
- Sales Psychology and how to sell to the four personality types
- Ongoing coaching of groups and/or individuals on a frequent basis is available.
Sales manager training
- Provides managers with actual staff-management skills
- Legal Compliance training is included
- Psychology of Sales is included (each manager is given a personality test!)
- CRM Management and how to ensure customers DO NOT become orphans
- Management Intro’s versus T.O.’s (the BEST time in the sales process)
- How to motivate a team Lessons on the importance of regular training & coaching (there’s a difference the two)
- The differences between managers and Leaders
F&I Training
- We offer a 3-Day F&I School (for ALL skills levels, from basics to advanced). This training is in-store one-on-one and/or group coaching.
- Legal Compliance training is included
- A new way to present ALL F&I products in a simple and customer-friendly process (they don’t realize they’re being sold anything!)
- We offer follow-up one-on-one training/coaching and ongoing income development.
- Increasing product penetration and PVR!
- At completion of class, F&I staff will not only be educated in F&I skills but also F&I Legal Compliance
Service Advisor Training, Level I
- A one-day class for turning ordinary Service Advisors into Extraordinary Advisors
- Class covers the key elements to being a top advisor
- Introduces a new process to elevate customer retention and CSI
- The importance of consistently following A PROCESS
- Communications and presentation skills
- Presentation and negotiating skills and customer follow-up
- Simple tweaks in your current process that elevates customer satisfaction
Service Advisor Training, Level II
- Half-Day course.
- Class is based on the Chris Collins system of service advising
- Connecting with the customer – The importance of preventative maintenance
- The ideal customer experience and how to create it
- The importance of career stability and “being there next time”
- SERVICE DIRECTORS: These classes will increase profitability, improve CSI and reduce employee turnover!
Individuals that go through the trainings will receive certifications as Kirk is AFIP Senior-Certified Course Instructor ACE Certifed F&I Compliance Instructor